Terms and Conditions
Last Updated: November 15, 2026
Welcome to Hometown Detailing LLC ("Hometown Detailing," "we," "us," or "our").
These Terms and Conditions govern your access to and use of our website, https://www.hometowndetailing.com/, and the purchase or use of our auto detailing services.
By accessing our website, booking an appointment, purchasing a service, or engaging with our business, you agree to these Terms and Conditions.
If you do not agree with these terms, please discontinue using our website and services.
1. Our Services
Hometown Detailing LLC provides professional automotive detailing and vehicle care services in the Omaha and Lincoln, Nebraska areas.
Our services may include:
-
Interior and exterior vehicle detailing.
-
Basic, Premium, and Premium Plus detailing packages.
-
Paint correction, buffing, waxing, and polishing.
-
Ceramic coating applications.
-
Headlight restoration.
-
Engine cleaning.
-
Pet hair and excessive dirt removal.
-
Additional automotive detailing services and specialty treatments.
-
Fleet and commercial vehicle detailing.
-
Mobile detailing, vehicle pickup, and delivery services.
Specific services, packages, availability, and pricing are subject to change without prior notice.
The services available for purchase will be described on our website or through our booking and payment platforms.
2. Appointments and Bookings
Customers may schedule appointments through our website, online booking platform, or by contacting Hometown Detailing directly.
By submitting an appointment request, you acknowledge that:
-
Appointment requests are subject to availability and confirmation.
-
You are responsible for providing accurate contact and vehicle information.
-
You must select the appropriate service package for your vehicle and its condition.
-
Additional services may be recommended if the vehicle requires work beyond the selected package.
-
Appointment dates and times may be subject to change due to operational requirements, weather, or unforeseen circumstances.
Submitting an online booking request does not automatically guarantee that an appointment has been accepted unless confirmation is provided.
3. Pricing and Additional Charges
All advertised prices are subject to change without prior notice.
Unless otherwise stated, advertised prices do not include applicable taxes or gratuities.
Additional charges may apply depending on the vehicle's condition and the work required.
Examples include:
-
Excessive dirt or mud.
-
Excessive pet hair.
-
Unusual or heavily soiled interiors.
-
Specialty cleaning requirements.
-
Additional services requested by the customer.
-
Oversized vehicles, including certain SUVs, trucks, and minivans.
We reserve the right to assess a vehicle before beginning work and inform the customer if additional charges are necessary.
Any additional work or charges beyond the agreed service should be communicated to the customer for approval before proceeding.
4. Payments
Payments for services and products may be made through the payment methods available at the time of purchase or appointment.
Online purchases and payments may be processed through third-party providers, including Square.
Customers agree to provide accurate payment and billing information and authorize payment for the services or products they purchase.
Additional payment requirements, deposits, or payment arrangements, if applicable, will be communicated during booking or purchase.
5. Cancellations, Rescheduling, and Refunds
Customers who need to cancel or reschedule an appointment should contact Hometown Detailing as soon as possible.
Any applicable cancellation deadlines, deposits, rescheduling conditions, or fees will be communicated through the booking process or directly to the customer.
Refund eligibility for purchased services, packages, or products will be determined according to the applicable purchase terms and any rights provided under applicable law.
Nothing in these Terms limits any refund or other rights that cannot legally be excluded.
6. Customer Responsibilities
To help us provide the best possible detailing experience, customers are responsible for:
-
Providing accurate vehicle and contact information.
-
Removing personal belongings and valuables from the vehicle before service.
-
Informing us of any existing vehicle damage, sensitive materials, or special cleaning requirements.
-
Disclosing known issues that could affect the detailing process.
-
Ensuring the vehicle is accessible at the scheduled appointment time.
-
Providing accurate pickup and delivery instructions when applicable.
Important:
Hometown Detailing requests that customers remove all valuables and personal belongings before dropping off a vehicle or arranging pickup.
We are not responsible for personal items left inside the vehicle, subject to applicable law.
7. Vehicle Condition and Pre-Existing Damage
Customers acknowledge that vehicles may have existing scratches, dents, stains, paint defects, worn materials, damaged components, or other conditions before detailing begins.
Detailing services are intended to improve the vehicle's cleanliness and appearance but cannot guarantee that all imperfections will be eliminated.
Hometown Detailing is not responsible for pre-existing damage or conditions that are unrelated to the services performed.
Customers should disclose known vehicle defects or concerns before service begins.
We may document vehicle condition before and after service when reasonably necessary for service records and quality control.
8. Pickup, Delivery, and Mobile Detailing
Hometown Detailing may offer vehicle pickup and delivery services or mobile detailing at selected locations.
Pickup and delivery availability may depend on the customer's location, selected package, vehicle condition, and scheduling availability.
If a customer selects a vehicle pickup option, the vehicle must have current registration as required by applicable law.
Customers are responsible for providing accurate pickup and delivery details and ensuring that the vehicle is accessible.
Any limitations, additional fees, or scheduling requirements will be communicated before the service is performed.
9. Service Results and Limitations
Hometown Detailing strives to provide professional detailing services using appropriate products, tools, and techniques.
However, results may vary depending on:
-
Vehicle age and overall condition.
-
Existing paint defects or damage.
-
Interior material and upholstery condition.
-
Severity of stains, odors, and contamination.
-
Previous repairs or aftermarket treatments.
-
Environmental exposure and maintenance history.
We cannot guarantee the complete removal of every stain, scratch, odor, paint defect, or other imperfection.
Certain detailing treatments, including ceramic coatings, waxing, and polishing, may require appropriate aftercare and maintenance to achieve their intended results.
Any specific product warranties or service guarantees will be provided separately where applicable.
10. Customer Satisfaction and Service Concerns
Customer satisfaction is important to Hometown Detailing.
If you have concerns about a completed service, please contact us promptly so we can review the matter.
We may request photographs, service details, or an opportunity to inspect the vehicle to understand the concern.
Any correction, re-service, or other resolution will be evaluated based on the circumstances and applicable service terms.
Nothing in this section limits rights or remedies available under applicable law.
11. Limitation of Liability
To the extent permitted by applicable law, Hometown Detailing LLC will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from the use of our website or services.
We do not exclude or limit liability where such exclusion or limitation is prohibited by law, including liability for negligence where it cannot legally be excluded, intentional misconduct, or other non-waivable legal obligations.
Nothing in these Terms is intended to remove any consumer rights that cannot legally be waived.
12. Website Use and Acceptable Conduct
By using our website, you agree not to:
-
Use the website for unlawful or fraudulent purposes.
-
Attempt to gain unauthorized access to website systems or data.
-
Interfere with website functionality or security.
-
Submit false, misleading, or fraudulent information.
-
Upload or transmit malicious software or harmful content.
-
Copy, reproduce, or misuse website content without permission.
We reserve the right to restrict or terminate access to our website when necessary to protect our business, website, customers, or systems.
13. Intellectual Property
All website content, including text, photographs, graphics, logos, designs, branding, and other materials, is owned by or licensed to Hometown Detailing LLC unless otherwise indicated.
You may not reproduce, distribute, modify, publish, or commercially use our website content without prior written permission.
Unauthorized use of our intellectual property may violate applicable copyright, trademark, and other laws.
14. Third-Party Services and Links
Our website may contain links to third-party websites and platforms, including booking services, payment processors, social media platforms, and review websites.
These third-party services are independently operated and subject to their own terms and conditions and privacy policies.
Hometown Detailing does not control and is not responsible for the availability, content, policies, or practices of third-party websites.
Your use of those services is at your own discretion and subject to their applicable terms.
15. Service Availability and Changes
We reserve the right to modify, suspend, discontinue, or update any service, package, promotion, website feature, or pricing at our discretion.
We also reserve the right to decline or reschedule a service when circumstances make it impractical, unsafe, or unavailable.
Where possible, affected customers will be notified of significant changes to their scheduled appointments.
16. Privacy
Your use of our website and services is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and disclose personal information.
By using our website and services, you acknowledge that you have had the opportunity to review our Privacy Policy.
17. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Nebraska, United States, without regard to its conflict-of-law principles.
Any legal disputes arising from these Terms or our services shall be handled by courts with appropriate jurisdiction, subject to applicable consumer protection laws and other legal requirements.
18. Changes to These Terms
Hometown Detailing LLC reserves the right to update or revise these Terms and Conditions at any time.
Changes will become effective when posted on this page, unless otherwise stated.
The updated date at the top of this document will indicate when the latest revisions were made.
Your continued use of our website or services following the posting of updated Terms constitutes acceptance of the revised Terms to the extent permitted by law.
19. Contact Information
If you have questions regarding these Terms and Conditions, please contact us:
Hometown Detailing LLC
Website: https://www.hometowndetailing.com/
Email: info@hometowndetailing.com
Phone: (402) 320-5376
Business Address:
2808 S 148th Ave Circle
Omaha, NE 68144
United States